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AI representing personas representing user groups: Applying the agency theory to examine interaction challenges of conversational personas as decision-making tools

Author:

Joni Salminen,Soon-Gyo Jung,Ilkka Kaate,Trang Thi Thu Xuan,Jinan Y. Azem,Kholoud Khalil Aldous,Danial Amin,Bernard J. Jansen

Publication:

Decision Support Systems

Publisher:

Elsevier

Date:

June 2026

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