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Supporting collaborative service improvement: A novel approach for customer requirement classification on digital industrial service platforms

Author:

Jiapeng You,Huaxing Gou,Hongwei Jiang,Chengjun Wang,Weinan Sha,Jiahao Xu,Xinguo Ming,Poly Z.H. Sun

Publication:

Computers & Industrial Engineering

Publisher:

Elsevier

Date:

April 2026

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